> ## Documentation Index
> Fetch the complete documentation index at: https://togai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Alerts

## Overview

You can create alerts in Togai to notify yourself or your customers when they meet a define threshold as per the configured alert value. An alert configuration in Togai has 2 parts

* Creating the alert - this is where you configure the alert itself
* Configuring the channel - you can add one or more communication channles for an alert.

<Frame caption="Alerts and communication channels">
  <img src="https://mintcdn.com/togai/4ztIxMuBOknYSiVI/docs/images/alerts-channels.png?fit=max&auto=format&n=4ztIxMuBOknYSiVI&q=85&s=2f117bb4cac2d45c71dcbecb771f05f1" width="679" height="594" data-path="docs/images/alerts-channels.png" />
</Frame>

## Alert types

Togai supports the following types of alerts -

* Usage based alert - this is an alert that is triggered when the custome crossed a certain usage value defined in this alert configuration.
* Entitlement alert - this alert is triggered when customer's entitlement balance drops below the defined theshold
* Credit balance alert - this alert is triggered when the customer's credit balance drops below a specified low balance threshold.

## Alert configurations

* Time interval - this allows you to set the frequency of checking if the alert condition has been met. The minimum interval is 30 minutes with increments of 30 minutes.
* Validity - You can also define a temporary alert that will check only for the duration of this validity period. If left empty, then the alert will be valid forever.

## Communication channels

You can configure multiple communication channels to a single alert. For example, if a customer crosses a usage threshold, you can intimate the same to both the customer via email as well as an internal slack channel for your accounts management team. Currently, Togai supports 3 channels - **Webhook, Email and Slack**